PetNeat® Lavender Pet Cologne

Thank you for shopping with PetNeat. We want your experience to be simple and transparent — here's everything you need to know about how we ship your order.

Order processing: All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Once your order ships, you'll receive a confirmation email with a tracking number so you can follow it every step of the way. Orders placed on weekends or holidays are processed the next business day.

Delivery times: Estimated delivery across the United States and Canada is 7–15 business days from the date your order ships. Your items ship directly from our supplier, which helps us keep prices fair and our products waste-free.

Please note that delivery times are estimates, not guarantees. They may vary during peak seasons, holidays, or due to carrier delays that are outside our control.

Shipping costs:
- Free standard shipping on all orders over $35 (U.S. & Canada)
- Orders under $35: a flat rate of $4.95, calculated automatically at checkout

Order tracking: Every order includes a tracking number, emailed to you as soon as your order is on its way. If you haven't received tracking within 3 business days of ordering, please check your spam folder or contact us — we're happy to help.

Incorrect or incomplete addresses: Please double-check your shipping address at checkout. We're not able to take responsibility for orders shipped to an incorrect or incomplete address provided at checkout, but if you notice a mistake, message us right away and we'll do our best to correct it before the order ships.

Lost, delayed, or damaged orders: If your order is significantly delayed, arrives damaged, or doesn't arrive at all, please contact us. We'll work with you to track it down or make it right — and remember, every order is backed by our 30-day money-back guarantee.

Customs & import duties (Canada): Most orders arrive with no extra fees. In rare cases, Canadian orders may be subject to customs duties or taxes determined by your local authorities. Any such charges are the responsibility of the customer.

Questions? We're a real team and happy to help. Email us at support@thepetneat.com and we'll reply within 24–48 hours.

Our 30-Day Happy-Home Guarantee: If you're not delighted with your PetNeat product, contact us within 30 days of delivery and we'll make it right with a replacement or a full refund.

How to start a return: Email support@thepetneat.com with your order number and the reason. We'll respond within 1 business day with next steps.

Condition: Items should be in usable condition. For hygiene reasons, used grooming items may be eligible for refund without return at our discretion — we'll tell you whether a return is needed.

Return shipping:
- If the item is defective, damaged, or incorrect: we cover return shipping and send a prepaid label.
- For change-of-mind returns: the customer covers return shipping to the return address we provide by email.

Refund timing: Once approved (or once your return is received), refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post it.

Non-returnable: Gift cards and final-sale items are not refundable.

Damaged or wrong item: Email a photo to support@thepetneat.com within 7 days of delivery and we'll send a free replacement or full refund.

PetNeat is a brand operated by MINAN CATTI LLC, a limited liability company registered in the State of Wyoming, United States.

Overview: By using thepetneat.com and placing an order, you agree to these Terms. We may update them at any time; continued use means acceptance.

Products & pricing: We strive for accuracy in descriptions, images, and prices, but errors can occur. We reserve the right to correct errors, refuse or cancel an order (including after it's placed), and limit quantities. All prices are in USD unless noted.

Orders: Placing an order is an offer to buy; we may accept or decline. You confirm the information you provide is accurate and that you're authorized to use the payment method.

Promotions: Discounts, bundles, and free-shipping thresholds are subject to change and cannot be combined unless stated.

Intellectual property: All content on this site (logo, text, images, design) is owned by MINAN CATTI LLC and may not be used without permission.

Limitation of liability: To the extent permitted by law, MINAN CATTI LLC (PetNeat) is not liable for indirect or incidental damages arising from use of our products or site. Products are provided for normal household pet-care use.

Governing law: These Terms are governed by the laws of the State of Wyoming, United States.

Contact: support@thepetneat.com

Our story

PetNeat started with a simple, familiar frustration: loving your pet, but not the fur they leave on every couch cushion, car seat, and favorite sweater. We were tired of buying lint rolls that ran out in a week and dragging out a heavy vacuum just to clean one chair before guests arrived.

So we set out to build something better — a tool you buy once and actually keep using for years. No sticky tape. No refills. No waste piling up in the bin every week.

What we believe

You shouldn't have to choose between sharing your home with the pets you love and keeping that home clean and welcoming. Every PetNeat product is chosen and tested with three things in mind: it has to work on real pet hair, it has to be effortless enough to grab every day, and it has to last. If a product doesn't clear that bar, we don't sell it.

Made for home and the road

Pets go where you go — and so does their hair. Our tools are built to handle the couch, the bedding, the clothes, and the corners of your car seats after a trip to the park, all with the same quick motion.

Stand behind every order

We're a small team, and real people answer your messages. Every order is backed by our 30-day money-back guarantee — if you're not happy, we make it right.

Thank you for letting PetNeat be part of your home. — The PetNeat Team

📧 support@thepetneat.com