Refund policy

Our 30-Day Happy-Home Guarantee If you're not delighted with your PetNeat product, contact us within 30 days of delivery and we'll make it right with a replacement or a full refund.

How to start a return Email [support@thepetneat.com] with your order number and the reason. We'll respond within [1 business day] with next steps.

Condition Items should be in usable condition. For hygiene reasons, used grooming items may be eligible for refund without return at our discretion — we'll tell you whether a return is needed.

Return shipping

• If the item is defective, damaged, or incorrect: we cover return shipping and send a prepaid label.
• For change-of-mind returns: the customer covers return shipping to [RETURNS ADDRESS or "the address we provide"].

Refund timing Once approved (or once your return is received), refunds are issued to your original payment method within [5–10] business days. Your bank may take additional time to post it.

Non-returnable Gift cards and final-sale items are not refundable.

Damaged or wrong item Email a photo to [support@thepetneat.com] within 7 days of delivery and we'll send a free replacement or full refund.